Frequently Asked Questions
Everything you need to know about our premium art and drafting tools.
What is the typical shipping timeframe for drafting equipment?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, though heavy items like drafting tables may require freight shipping and additional transit time.
Do you offer international shipping for Alvin products?
Yes, we ship our art and drafting supplies worldwide. International shipping rates and delivery times are calculated at checkout based on your location and package weight.
What is your return policy for professional art supplies?
We offer a 30-day return policy for most unused items in their original packaging. Please note that certain precision instruments and opened paper products may be subject to a restocking fee.
Are your drafting tools covered by a warranty?
Many of our professional-grade tools, including Alvin scales and drawing instruments, come with a manufacturer's warranty against defects. Please check the specific product page for individual warranty details.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer bulk discounts for architectural firms or schools?
Yes, we provide special pricing for bulk orders, educational institutions, and professional firms. Please contact our sales team directly for a custom quote.